It’s bad enough that health insurance companies are ridiculously slow at paying health care providers for the services they are providing that are covered by your health insurance policy. What’s worse is that they can wreck your credit score at the same time.
Through personal experience I had one of those preventative internal exams that folks just love to get when they are older. The procedure was cleared ahead of time by Horizon Blue Cross of New Jersey and all the costs were covered by their policy — they even provided and approval code. Seems easy enough - doesn’t it.
So time goes on and I received a statement from Horizon Blue Cross saying that the procedure was not covered by my policy. When I called them on the phone, the customer service representative said that the charges were in fact covered by my policy and they would “repost” the claim and it would be paid within the next two weeks.
Well, after more than a few weeks I received a bill from the company performing the procedure that the fee was not paid by the insurance comany and that the charges were due to thje service provider. Hmm ….. , this time I got both the provider and Horizon Blue Cross on the phone at the same time and they both understood that the Horizon would be paying charges after re-posting by the service provider.
However, the results we the same as the previous time and the charges were again denied by Horizon Blue Cross. So again, I contacted Horizon and was told that they would correct the matter and pay the charges. Horizon just appeared to give only “lip service” as this denied and “refiling” occurred several more times until I ended up with a bill from a debt collector.
Now I am really getting PO’ed! This time I contacted both the debt collector and Horizon Blue Cross and told them both what had happened — I moved up the ladder to the primary supervisor who said they would move it to the proper authority who would see that the claim was paid. I went round and round with Horizon BC and the debt collector for a few more months trying to get this bill paid until finally I ended up with a summons to small claims court.
When this happened, I contacted Horizon Blue Cross Immediately and received the run-around yet again, but was told there was a procedure to make a formal appeal to have the case reviewed by some “higher authority”. I send a certified letter to the Appeals Dept explaining what had happened. Within a week the bill was paid by Horizon Blue Cross of NJ.
What they did not do, however, was pay the court costs for the summons that they caused through their inept service. They also did nothing to help me out with my credit rating and this “collection notice” is now public record and does harm your credit rating.